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Virág Kocsik-Marossy

Head of Strategic Programme, Regional Operations Centre, Europe, BT Global Services

SPEAKER IN 2017 / GLOBAL EXPANSION STRATEGIES

 

Key Career Achievements

  • 12 years in people management

  • 10 years of SSC leadership experience

  • Successful near-shoring of multifunctional SSC activities into Hungary including due

    diligence, recruitment, organizational design, knowledge transfer, budgeting, strategy

    planning and KPI setting

  • Role model award for strategic leadership and management at BT in 2015

  • Achieved Bronze Accreditation with 120 people in Service Delivery within 1,5 year

  • Several DMAIC projects having positive impact on performance (Cycle Time reduction within

    Service Delivery, Abandoned calls at helpdesk, etc.)

  • Mentor for Grow to Lead talents within BT for 3 consisting years

< SEE ALL 2017 SPEAKERS