in partnership with
GBS & Sourcing Excellence Beyond Borders
Saving money is no longer the top concern for corporations, rather, they are focused on increasing process efficiency, improving organizational flexibility and scalability, and supporting global growth.
This summit will delve into how organisations can evolve to capture the full potential of GBS, identify outsourcing best practice, leverage emerging digital technologies and ultimately grow and expand internationally.
Topics to be covered include:
- Defining GBS and making the transition
- GBS best practice & case studies in success
- The role of outsourcing in global business services strategies to drive growth & international expansion
- Evolution of global customer experience management & drivers behind outsourcing today
- Disruptive digital technologies transforming the outsourcing sector and the role of outsourcing in enabling digital transformation & global expansion
- Intelligent automation: Analyzing the impact on business services & sourcing
- Automating business processes for international expansion
- Data analytics to drive process excellence
- The rise of cloud services in outsourcing – capturing the value
- Global talent strategies, HRO and adapting to business and technology evolutions in the outsourcing sector
- Managing Data Security in an Outsourced Environment
Speakers confirmed so far include:
- Kerry Hallard, CEO, National Outsourcing Association
- Bojidar Loukarsky, Minister of Economy, Bulgaria
- Jeffrey Puritt, President, Telus International
- Anders Carlsarv, Managing Director, Symbio Sweden
- Yannis Tourcomanis, Chief Executive Officer of the CEMEA region, Teleperformance
- Rajesh Subramaniam, MD & CEO, Firstsource
- Miguel Valdés Faura, CEO, Bonitasoft
- Seb Hall, Co-Founder & Director, Cloud Employee LTD
- Ashwin Shirvaikar, Director Computer Services & IT Consulting, Citigroup
- Scott Newman, Senior Vice President, State Street
- Astrid Hartmann, SVP Global Business Services, Lufthansa
- Ray Iglesias, CEO, Ubiquity Global Services
- Tom Homer, Country Manager UK & Director Global Enterprise & Services EMEA, Telstra
- Stuart Cochran, CTO, Huddle
- Giuliano Di Vitantonio, Chief Marketing & Strategy Officer, Interxion
- Ian Massingham, Technical Evangelist, Amazon Web Services
- Mark Cooper, EVP Europe, Megaport
- Andrew Wrobel, Head of Editorial, Emerging Europe
- Tjay Tjiook, Co-CEO, Omnext Ltd
- Andy Tiller, VP, Corporate Product Marketing, AsiaInfo
- Chris Boyd, Director of Architecture & Transformation, Telefonica
- Diomedes Kastanis, VP, Head of Technology CTO Software Solutions BUSS, Ericsson
- Mattias Fridström, VP Technology, Telia Carrier
Sessions in the programme