Capture the full potential of Global Business Services with SourceSmart

The SourceSmart forum is a programme within the overall conference agenda focused on GBS and outsourcing


in partnership with

National Outsourcing Association

GBS & Sourcing Excellence Beyond Borders

Saving money is no longer the top concern for corporations, rather, they are focused on increasing process efficiency, improving organizational flexibility and scalability, and supporting global growth.

This summit will delve into how organisations can evolve to capture the full potential of GBS, identify outsourcing best practice, leverage emerging digital technologies and ultimately grow and expand internationally.

Topics to be covered include:

- Defining GBS and making the transition
- GBS best practice & case studies in success
- The role of outsourcing in global business services strategies to drive growth & international expansion
- Evolution of global customer experience management & drivers behind outsourcing today
- Disruptive digital technologies transforming the outsourcing sector and the role of outsourcing in enabling digital transformation & global expansion
- Intelligent automation: Analyzing the impact on business services & sourcing
- Automating business processes for international expansion
- Data analytics to drive process excellence
- The rise of cloud services in outsourcing – capturing the value
- Global talent strategies, HRO and adapting to business and technology evolutions in the outsourcing sector
- Managing Data Security in an Outsourced Environment

Speakers confirmed so far include:

Sessions in the programme