The Evolution of Outsourcing & Security Across Services

The modern businesses are increasingly embracing the outsourcing economy, and the strategic processes which can be outsourced are growing significantly with the advent of new technologies. Outsourcing allows companies to leverage a wide array of external capabilities, knowledge and skills, however in doing so, organisations must be aware of the vulnerabilities and potential security challenges. This session will discuss how global customer experience management is changing, the subsequent evolution of the outsourcing sector and how organisations can manage risk and security as they move into new markets with new partners.

Speakers in session:

Tue, 18 Oct 2016
11:45 - 13:15

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